How Some Merchants Do as They Like in Brown’s Town, St Ann
BROWN’S TOWN, St Ann; September 28, 2026
Complaints about treatment of customers in stores in St Ann have come to the North Coast Times. Most came over the period of back-to-school shopping.
The Consumer Affairs Commission (CAC) seems to have anticipated some of those and set out in a release nearly a month ago that people should make complaints where they felt aggrieved regarding transactions.
(Sign boldly displayed in one shop in Brown’s Town offering no refund)
But shoppers faced several unfair and even unlawful practices from merchants without redress. Two common ones that came to the North Coast Times were: the refusal of some dry goods or haberdashery merchants or their agents to provide proper receipts and the failure of some to make refunds.
In one shop in Brown’s Town, the merchant boldly displays a “No refund” sign, contrary to the law, and refused to take back goods complained about by at least two people, according to the allegations.
That same shop, run by Chinese merchants, has no signage at the front and issues a generic receipt without any proper identification of location or GCT #.
(This tells you very little)
According to a JIS release regarding an interview with Communications Specialist at the CAC, Dorothy Campbell, a receipt is central to the process of dealing with consumer complaints. Campbell told JIS News that the first step in resolving a dispute is (for the consumer) to have a copy of the receipt readily available.
“That will tell us the date of purchase, where you purchased [the item(s)], what you purchased, how much you paid, and any additional fees. So we ask consumers to always retain your receipts, in the event that you have a dispute.. because that’s the first line of evidence,” she added.
But the receipt shown here, issued by one of the stores complained about, provides little information on which the Commission can act.
